Job Summary
The Customer Service Coordinator – Service & Warranty is responsible for managing customer communication, service-related issues, and warranty claims across the lifecycle of transformer products. This role ensures timely resolution, clear communication, and strong customer relationships, and requires a high level of ownership and the ability to operate independently in a fast-paced technical environment.
A. Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Manage service issues and warranty claims end-to-end
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Coordinate cross-functionally with engineering, factory, and quality team
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Track issues and communicate updates proactively
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Support post-delivery customer needs and escalations
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Take full ownership of accounts, issues, and warranty claims
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Proactively identify risks, gaps, and potential delays and act early
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Drive solutions across teams without constant direction
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Ensure complete resolution, documentation, and follow-through
B. Qualifications
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2–5 years of experience in customer service, operations, or similar roles in a technical or industrial environment
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Strong communication, organizational, and stakeholder management skills
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Proven ability to manage multiple priorities and meet deadlines
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Experience working with ERP, CRM, and collaboration tools in a business environment
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Demonstrated ability to work independently with minimal supervision
C. Education
- Bachelor’s degree in Business Administration, Communications, Energy Management, or related field (or equivalent experience)
Job Title: Customer Service Coordinator
Reports to: Customer Service Manager
Employment Status: Full Time
FLSA: Salary
Location: Lake Mary, FL
