Position Overview
Manage IT Systems upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining networks and servers. Provide technical support to our employees and ensure that all IT systems, hardware, and software are functioning efficiently. The ideal candidate will have a strong troubleshooting ability, excellent customer service skills, and a proactive approach to problem-solving.
Qualifications And Skills
· Degree in computer science, information technology, information systems, or equivalent experience. · Professional qualifications, such as Microsoft Azure or 365 Certifications preferred. · Extensive experience with IT systems, networks, and related technologies. · Experience in hybrid environment with both on prem and AzureAD along with Microsoft 365, Entra, Intune, Autopilot, Teams, SharePoint and Power Apps, Automate, BI. · Solid knowledge of best practices in IT administration and system security. · Exceptional leadership, organizational, and time management skills. · Excellent interpersonal and communication skills. · Strong analytical and problem-solving skills. |
Responsibilities and Duties
· Monitor and maintain networks and servers for multiple sites. · Systems: Microsoft 365, SAP, Solidworks, AutoCAD, Windows Server. · Upgrade, install, and configure new hardware and software to meet company objectives. · Support network infrastructure configuration of firewalls, routers, switches, VLANs, wireless networks, VPN, security and telecom. · Implement security protocols and procedures to prevent potential threats. · Managing user accounts and perform access control. · Complete diagnostic tests and debugging procedures to optimize computer systems. · Document processes, as well as back up and archive data. · Develop data backup and recovery procedures. · Maintain inventory of hardware, software, and licenses. · Participate in IT projects and initiatives as required. · Troubleshoot hardware and software issues, as well as provide IT support. · Keep up to date with advancements and best practices in IT administration. |
Terms of Employment
Reports to IT Manager